Tekwani Applications Ltd - Technical Authoring and Manual Production Services

Technical Authoring and Manual Production Services

Tekwani Applications offer a technical authoring and manual production service.

If you import machinery or equipment from abroad, the chances are that the manuals (if provided) are not up to standard either in their "English", technical or safety content. Technical manuals can be very much an oversight and not spending some time and attention to providing a document that is informative will let the product and the supplier down. Customers are likely to associate an inferior manual with a poor product. No matter how good a bit of equipment is, it is unlikely that this quality will be appreciated if the manual cannot even explain how it is assembled or set up to work correctly.

Do your manuals

have just a straight translation of the language of the country from which it is imported into "English"? (most developing countries take pride in their basic knowledge of English, they do not consider it necessary to have official translations carried out. In many instances it may be easier to follow the German or French version of the manual because these have been translated by linguists.)
have so many mistakes and inaccuracies such that the meaning is not clear at all?
have pictures of such poor quality (probably not depicting the equipment it purports to describe, but last year's model maybe) or not detailed enough to convey the information required?
not comprehensively consider the safety aspects of operating the equipment?
not reflect your Company's image and the pride you take in offering a good product and service?

If the answer is "yes" to any of these, then you should consider taking a closer look at your manuals and calculate how much it is costing your Company in answering technical "help desk" calls and loss of repeat business. Your Company may even be liable for accidents caused through incorrect operation of the equipment.

If you are interested in raising the standard of your technical manuals and likewise raising the esteem of your Company in the eyes of your customers, we would be very pleased to supply you with a quotation and details of services which we would tailor to suit your requirements.

Among these services we offer:

concise and easily understood instructions
simple or detailed diagrams depending on what needs to be illustrated
high standard photography (colour/monochrome)
incorporation of company logos and insignia to customise the manuals
hard copy and or electronic versions in PDF format for your website

An example of a "before" and "after" extract of a manual produced by us can be reviewed.